Strategy & Planning

8-31-2018As summer ends, a good read - the annual Meeker Internet Trend Report is a highly anticipated resource for understanding today’s digital landscape and ide…

8-28-2018It’s been one month since we launched our first Facebook chatbot—a tool that can simulate conversation to deliver tailored content to your audiences…

8-21-2018Nearly 90% of people struggle to understand health communication messages. This means that the data and reports we publish from our data tracking systems should…

8-14-2018Here are a few more reasons why digital thought leaders think that mobile video is a trend to watch and why it is important for HIV service organizations to be …

8-7-2018It is important for those of us who use the internet to communicate about HIV to ensure that the information we provide via our websites can be easily accessed …

7-31-2018The Contact Center team handles all calls, chats, and emails coming to USAGov from the general public, for help navigating government services and informat…

7-31-2018According to the Pew Research Center: The vast majority of Americans – 95% – now own a cellphone of some kind. Today just over one-in-ten American a…

6-5-2018A/B testing, also known as split testing, is a method of testing through which variables are compared to each other to identify the one that brings a better res…

4-17-2018The HIV.gov team gets lots of questions about effective social media use. A frequent question from our federal and community partners is “What’s the…

4-10-2018Twitter was born in 2006. By 2007, 400,000 tweets posted per quarter. By February 2008, 100 million tweets posted per quarter. By June 2010, about 65 million tw…