Making Customer Satisfaction Data Actionable at the Peace Corps
3-27-2018For the past couple of years, the Peace Corps has used online-based intercept surveys on peacecorps.gov to measure user satisfaction. The data captured over tim…
DigitalGov
Why Your Team Needs Its Own Style Guide and Where to Start
3-20-2018My team at the Federal Reserve is about to launch our first style guide and now that we have gone through the process and created this valuable resource, I can&…
Trends on Tuesday: Because Seeing Is Believing—Augmented Reality in the Federal Government
3-13-2018It is no secret that some agencies within the federal government can be behind the times when it comes to cutting-edge technology implementation. But this appea…
Are Chatbots the Next mHealth Frontier?
12-13-2016Editor's Note: Chatbot Basics - A chatbot is a messaging tool designed to simulate a conversation or interaction. Chatbots rely on Natural Language Processi…
9 Reasons Your Infographics Might Be Too Big
12-6-2016Editor's Note: Communicating complex public health and HIV information can be simplified by creating infographics. Below is a great example of how federal a…
Webinar Recap: Snaps and Stripes—Sharing Public Service Stories with Snapchat
11-1-2016Editor's Note: Today's blog by DigitalGov highlights how government communicators are engaging with millenials via Snapchat. HIV.gov prioritizes using d…
Trends on Tuesday: Latino Users Lead Mobile Use in U.S.
8-23-2016Editor's Note: Today's blog, cross-posted from DigitalGov, highlights the Pew Research Center's report about the usage of mobile devices among Latin…
Twitter’s Evolution and What It Means for Your Government Account
8-2-2016Editor’s Note:During Virtual Office Hours, our bi-weekly social media training sessions (sign up here for your free session!), we hear how Twitter can be …
The Content Corner: Four Ways to Help Your Content Stand Out
5-24-2016Editor's Note: As more organizations use digital tools to reach their audiences, it's vital to create engaging content that stands out. Recently we'…
#SomosSocial: Bilingual Twitter Chats—How to Do Them Effectively
1-19-2016Editor's Note: Twitter Chats are a way to engage with your audience members on Twitter, in real-time. On January 5th, HIV.gov and others participated in a #…