Are you a health care provider who needs to quickly access the HIV/AIDS guidelines on your smartphone or tablet? The AIDSinfo mobile site has been upgraded to better meet your needs. A mobile-optimized format of the federally approved HIV/AIDS medical practice guidelines was released on the AIDSinfo mobile site in September 2013. The enhancement was a direct response to feedback collected from AIDSinfo website users—most of whom are health professionals—via the American Customer Satisfaction Index (ACSI) survey. The ACSI survey is displayed to our website visitors, and we continually analyze data from it to evaluate the needs of our users. The ACSI scores show that most people are highly satisfied with the AIDSinfo website.
Beyond the numbers, the ACSI data are important to us because we are always trying to learn what information people are looking for and how they want to access it. Over time, we noticed that health care providers were reporting increased mobile device use at the point of care (i.e., while caring for patients). Data from AIDSinfo ACSI surveys completed between May 2013 and January 2014 indicate the following:
- 84% of health care providers have Internet access at the point of care.
- 64% of health care providers use a mobile device, such as a phone or a tablet, at the point of care.
- 55% of ACSI respondents want access to the HIV/AIDS guidelines on their mobile devices.
Previously, the guidelines were only available on our mobile site in PDF format, which required long download times, and made it hard for health care providers to navigate the guidelines and quickly find the information they needed. With the mobile-optimized version of the guidelines, navigation between different guideline sections is easier. A search function also allows you to quickly find information within the guidelines. The boxed recommendations, which are a summary of the most important recommendations from the guidelines, are more prominent. Health care providers can now quickly view a snapshot of important recommendations on a phone or tablet while they are with patients. All of these updates make it easier than ever to reference the HIV/AIDS guidelines at the point of care.
The mobile HIV/AIDS guidelines are one example of how we are continuing to explore new ways of making the information on the AIDSinfo website easily accessible to users on mobile devices. Stay tuned for more mobile enhancements from AIDSinfo, including the development of a guidelines app and the upcoming launch of our redesigned responsive website that automatically customizes display for all mobile devices and desktop screen sizes.