The New How User Feedback Helped Inform’s Redesign

Content From: HIV.govPublished: July 25, 20172 min read


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Editor's Note: Watch for a August post  about user feedback we gathered before and after our launch.
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We are pleased to introduce the new dynamic redesign of the Pension Benefit Guaranty Corporation (PBGC) website, Using surveys, analytics, and direct feedback, we listened to our customers, pension professionals, and other stakeholders and created a design to meet their needs while considering website best practices and U.S. Web Design Standards.

We focused on the user experience and made it easier to find information, using a more intuitive navigation, easier-to-read text, and a cleaner layout. Our improved search function allows users to more quickly find relevant information—and that information is now easier to read and filter.

We’ve also made it easier for users to contact us directly by placing our info more prominently on our pages. And if they are receiving payments from us, they can now log in to manage their account in MyPBA from any page on our site.

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Those who frequent our site regularly don’t have to worry: we’ve ensured that bookmarks and links will still get them where they need to go. Any old URLs will be automatically redirected to the new content locations.

Whether viewing on a desktop, laptop, or mobile device, visitors have the same seamless experience. Drupal, our new web content management system, enables us to design and present pages in a secure, user-friendly way that smoothly scales to whatever device you are using.

By moving to a secure FedRAMP cloud host, the site can flexibly scale its capacity to handle traffic surges. Additionally, the site has automatic failover to alternate hosting locations in the event of technical issues (e.g., a power outage).

Of course, a website is never “done.” As we continue to improve, we invite your feedback. Email the webmaster to let us know how we’re doing or if you have any questions. Thank you!