Why USAGov is Shifting Focus to Instagram
9-25-2018Social media is a key part of USAGov's outreach efforts, which aim to connect the public with government information and services quickly and easily. As we …
USA.gov
Call Center Listening Sessions: A Direct Path to the Voice of the Customer
7-31-2018The Contact Center team handles all calls, chats, and emails coming to USAGov from the general public, for help navigating government services and informat…
Learn About the Updated IT Accessibility Standards
6-26-2018In January 2017, the U.S. Access Board published a final rule updating information technology (IT)accessibility requirements covered by Sect…
A/B Testing Email: Critical to Your Strategy
6-5-2018A/B testing, also known as split testing, is a method of testing through which variables are compared to each other to identify the one that brings a better res…
Why We Launched A Snapchat Account and How We’ll Measure Success
4-19-2016Editor's Note: HIV.gov is learning about Snapchat and today we share how other organizations are using this new tool and measuring impact. Here's how the Human …