Strategy & Planning

9-25-2018Social media is a key part of USAGov's outreach efforts, which aim to connect the public with government information and services quickly and easily. As we …

9-18-2018Accessibility is a crucial part of government product design. First, it's the law. Federal agencies face legal consequences when they don't meet accessi…

9-11-2018Together with the HIV service community, we aim to ensure that individuals at-risk for or living with HIV can seamlessly use technology to access federal progra…

8-31-2018As summer ends, a good read - the annual Meeker Internet Trend Report is a highly anticipated resource for understanding today’s digital landscape and ide…

8-28-2018It’s been one month since we launched our first Facebook chatbot—a tool that can simulate conversation to deliver tailored content to your audiences…

8-21-2018Nearly 90% of people struggle to understand health communication messages. This means that the data and reports we publish from our data tracking systems should…

8-14-2018Here are a few more reasons why digital thought leaders think that mobile video is a trend to watch and why it is important for HIV service organizations to be …

8-7-2018It is important for those of us who use the internet to communicate about HIV to ensure that the information we provide via our websites can be easily accessed …

7-31-2018The Contact Center team handles all calls, chats, and emails coming to USAGov from the general public, for help navigating government services and informat…

7-31-2018According to the Pew Research Center: The vast majority of Americans – 95% – now own a cellphone of some kind. Today just over one-in-ten American a…