HIV.GOV Launches New Chatbot Tool

Content From: HIV.govPublished: June 02, 20212 min read

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Recently, launched the prototype of a new chatbot tool that is accessible from the site at Users can search for HIV-related information from by asking questions and engaging in a conversation with the chatbot.* This new platform expands the reach and impact of by making HIV information easier to access, navigate, and understand. Initially, the chatbot has information about HIV testing, treatment, and prevention, as well as guidance on the Ending the HIV Epidemic in the U.S. and related initiatives, such as Ready, Set, PrEP.

The chatbot, currently in its beta period, is a conversational artificial intelligence (AI) tool designed to field questions about HIV with easy-to-understand answers from, CDC, and HHS approved sources all built into a simple, accessible chat window. All interactions with the chatbot are completely private and anonymous.

In the prototype stage, the chatbot can answer over 80 unique questions that span the entire HIV continuum of care. Here are just a few of the things the chatbot can help with:

  • FAQ about the HIV testing process
  • understanding HIV test results
  • finding where and when to get HIV treatment
  • learning how to prevent HIV transmission
  • guidance with qualifying and enrolling in the Ready, Set, PrEP program
  • understanding why being proactive about HIV care is so important

As the chatbot learns and starts to field more complex questions, new responses and abilities will be added based on real needs of people like you.

The HIV Chatbot is one of many innovative steps we are taking towards the goal of Ending the HIV Epidemic in the U.S. As we reflect on 40 years of progress towards this goal and continue to plan for the future, accessibility to HIV information is more critical than ever.

*Please note that this tool should not be used as a substitute for the advice of an appropriately qualified and licensed physician or other health care provider.