Another key takeaway for organizations that provide direct HIV services is the rise in use of mobile devices to access the internet. As Luis Scaccabarrozzi, the Senior Director of Health Policy at the Latino Commission on AIDS (LCOA) suggests, "At LCOA, digital media is being used differently by different programs that we provide - we're able to effectively use mobile social media apps and social networks, especially through mobile dating apps, for a variety of purposes, including outreach, getting people tested and getting them connected to resources for PrEP and nPEP. Especially for our direct service programs that work with Young Latino Men who have Sex with Men, they’re young and social media savvy, and mobile is one of the best ways to reach them with information, awareness campaigns, and disseminating information."

Trends in Digital Media

Here are four of the trends noted in the report that may be most valuable to HIV service organizations:

While mobile penetration is slowing down, mobile usage continues to rise

• Shipments of new smart phones has significantly declined since 2014, “indicating that almost everyone who wants or needs a smartphone now has oneExit Disclaimer”

• Spending on mobile advertisements is now greater than spending on desktop ads

• Companies will soon spend more money on internet ads that television ads

Targeting and personalization of content are increasing            

• Facebook, Google, and Snap (parent company of Snapchat) continue to improve their ability to target ads to specific users

• Google, Nextdoor, Foursquare, Facebook, and Uber are experimenting with “hyper-local’Exit Disclaimer” advertisements that show up when a user is near as store’s physical location

• Snap is serving up images to users based on the images they share via the platform

Digital users are becoming savvier

• Approximately 400 million people around the world block mobile ads on their phones

• Twenty percent of mobile searches are now made using voice

• The number of customer service conversations happening via chatExit Disclaimer is increasingly dramatically, as “users demand faster response times and greater accessExit Disclaimer”

• Food delivery services are in high demand as more people rely on third-party restaurant delivery services (e.g., Doordash) and grocery delivery companies (e.g., Instacart)

• Eighty percent of people who canceled their cable service (a trend known as “cord cuttingExit Disclaimer”) stated that it was too expensive and 48% report using a streaming service instead

• Companies are hiring more designers, as “consumer tech teaches people to expect better interfacesExit Disclaimer”

Information from “someone like me” is still a powerful concept

• User-generated content on Facebook can generate up to 7 times more engagement (vs. brand-generated content)

• Social media apps that allow users to share short video content continue to gain popularity, with mobile video traffic increasing for Facebook, Instagram, and Snap

• Viewing of eSportsExit Disclaimer (organized, multiplayer video game competitions, particularly between professional players) went up 40% from the previous year and media and sports companies are buying into the industry to connect with the fans, of which millennial are a large segment

For more on the trends in technology and digital media, read our recent post on Advice from Digital Thought Leaders.